1. Pre-sales
Establish customer files, contact customers, introduce our factory’s technologies and equipment, identify user requirements, recommend suitable equipment, arrange material testing and relevant technical preparations, and finalize technical parameters.
2. In-sales
Supply users with relevant drawings and technical documents, coordinate equipment installation and construction, update users on production progress and quality. Ensure synchronization between the user’s project schedule and equipment manufacturing. Handle emergencies and maintain smooth communication with customers.
3. After-sales
① Dispatch technicians to guide on-site installation and commissioning until handover for operation.
② Provide training on operation and maintenance skills for the user’s staff.
③ Supply spare parts with reliable quality at favorable prices on a long-term basis.
④ The equipment comes with a 1-year warranty. Within one year after acceptance, any damage caused by inherent equipment quality shall be repaired free of charge. Failures resulting from improper operation will incur material costs. A 48-hour response service is available: we must respond to customer inquiries within the first 24 hours upon receipt of notification. If the issue cannot be resolved over the phone, technicians will arrive at the user’s site within the next 24 hours for troubleshooting.
